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L.Erdenechuluun: Inspectors will be reshuffled

Trans. by B.DULGUUN

 The following is an interview with the Head of the  Ulaanbaatar Specialized Inspection Agency (USIA) L.Erdenechuluun about the USIA’s operations and other important matters.

 You’ve been working as the Head of the USIA for some time. During this time, what sorts of changes have you made?

I was appointed to this position four months ago. I’ve accomplished many things during this period. Our agency carries high responsibilities and is a big family, consisting of over 570 staff, officials and 16 district branches. We not only work to provide healthy and safe environment with good quality products and services for the public but also prioritize on becoming an ethical role model.

For starters, we made some small changes in the structure and management and established a Monitoring and Evaluation Department in accordance with the Mongolian Government Resolution No.311. The USIA demands entities and organizations to establish internal audits but the USIA didn’t have its own unit for managing and monitoring operations. We established this department. I made several reforms for management issues.

Seeing that staff members and officials are civil servants, I ensured that everyone wore formal wear and identification cards around their neck, documented their names and addresses, and placed state official’s oaths and nine values, as well as the USIA’s logo at each office and room.

The main brain of an organization is the office. It has to have adequate management and regulation. Therefore, I reformed board meetings, council and meeting procedures, and issued some organizational alterations.

Newly appointed directors recruit new staff and replace or dismiss old members to build their own team. What sorts of arrangements did you make?

Team building is forming a responsible, reliable, competitive and competent team, and operating based on team management.  Instead of forming a team with external non-staff members, I prefer utilizing internal resources. Government work depends greatly on individuals. Reengineering system needs to be introduced [to Mongolia] for developing human resource policy and requirements even further. We’re making plans for this.

What was the USIA’s condition when you first received your job?

It’s important to resolve working conditions and social issues prior to demanding work results from staff and officials. The agency didn’t have sufficient amount of computers, technical equipment and workplaces. Some 170 employees out of 570 employees didn’t have their own computer or desk. When an inspector went out for an inspection, another would use their computer.

Firstly, every room in the office was refurnished. An organization’s work achievement is defined by individual development approaches. Unless you provide adequate working conditions, people will not work. Lashing out at employees and demanding results is not be productive. I’m not a person who only speaks about money to develop an organization. Some directors say that work doesn’t progress without money. More than money, if there’s will and motivation, we can accomplish any work together. Before getting funds, a competent management and team should be formulated. I think that our agency was able to make a good start in this area.

 There are many suspicions about the USIA inspectors, regarding bribery and corruption. Have you witnessed such occurrences?

Truthfully, I don’t have any firsthand information or evidence of these suspicions. I can’t completely deny the existence of these actions. We receive many complaints from the public, entities and organizations that the USIA only inspects at their own convenience, views and orders. This type of discussion is spread widely within society.

In the sense that some organizations such as the Independent Authority Against Corruption operate independently from the USIA, these organizations extend their powers and set high salaries. Similarly, I think that the USIA should increase its powers and increase employee wages. Along with this, accountability system will become stricter.

Although organizations claim to be open to the public about their work, some actually aren’t transparent at all. How does the USIA focus on this area?

For ensuring transparency and open system about our operations to the public, we report about issues discussed at board meetings and irregular meeting, and its procedures via the press. We disclose information about inspections, detected violations and measures taken every week through press conferences. We also renewed our website and made all of our decisions and orders open to the public. Since especially money related issues arise many suspicions, we keep our financial documents and daily works open and accessible. Inspection outcomes used to be discussed privately but now the board meeting minutes are disclosed to the media. We started exchanging practices by holding online meetings.

Additionally, district inspection agencies are working efficiently. At the moment, heads of district inspection agencies have the same authority as department heads. I’m planning to give them more power and authority starting early 2015. People will get the capacity to work efficiently if they have authority and power. I assume work quality of both the district branches and the USIA will improve if salary and financial operations of branches in nine districts are transferred to their respective branch.

Recently, we evaluated our first half year work and encouraged branch heads. The Specialized Inspection Agency (SIA) is generous with its rewards. If one can do their work, they must receive what they deserve. This also affects people’s productivity. From the first half work assessment, while some people detected violations and sent recommendations, some people didn’t conduct a single inspection or issue a decree and still received salary. I made this information transparent and currently discussing accountability. If someone is getting paid by the state, they should do consistent amount of work.

Lately, there’ve been many accidents at construction sites. People are criticizing the SIA for not inspecting this issue. What is the USIA doing to resolve this?

Many construction related issues are coming up during this time of development and infrastructure construction. Rather than after [accident] measures, the USIA is taking precautionary, consultation and assistance measures at the construction sector. For example, since my appointment, I had the General Agency for Specialized Inspection sort out school bus issues, organized onsite training for construction workers under the subject “As a worker, you have the right to be provided with favorable working conditions”, and gave professional and technical advices. Currently, 1,635 workers of 82 entities of the construction sector received training.

The USIA doesn’t work for 24 hours a day, like emergency services and the police. When an accident happens at night, we have to work immediately after getting a notice. For this, we recently established an emergency team.  This team will work for 24 to 48 hours. We organized and scheduled state inspectors into this team. Everything, including who and how things will be handled when a notice is given, is determined and clear. Inspectors will provide services on call.

I made some reforms in the auto car park of the agency. Every car of the USIA was repaired, given license plates and included in the license restriction. Especially since we started receiving more complaints and inspection work, the agency is low on cars. I submitted requests and proposals to associate organization about this matter.

 How are operations progressing in general?

The USIA does scheduled and non-scheduled inspection at 28 areas within the capital city. Inspections must be truthful, practical and efficient. State inspectors have to stimulate inspection work, take measures to eliminate conflicts and give warnings, precautions and information about inspections to the public. The USIA reshuffled its employees just recently. Employees of the SIA should be reshuffled every three years. We completed the reshuffling of inspectors working in one place or a district for a long time. This will not hinder inspection works and resolve the issues of inspecting an acquaintance’s entity.

The USIA aims to conduct inspections truthfully and efficiently, and provide residents with quick, efficient and transparent services. We’re keeping stable cooperation with the media about these issues.

Source: http://mongolnews.mn/1aml

 

Short URL: http://ubpost.mongolnews.mn/?p=11920

Posted by on Sep 14 2014. Filed under Prime Interview. You can follow any responses to this entry through the RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed.

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